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SEPTA Forward

Vision & Goals

Our
Vision

The Southeastern Pennsylvania region places transit at the core of a resilient, prosperous, and equitable community for everyone.

SEPTA is more than transit; it is the way we connect to each other.

SEPTA Forward is organized around three goals that work together to achieve a vision:

Develop a Proactive Organization

We are an agile and responsive organization that makes the most effective use of our resources. We invest in our people and work to build a diverse, inclusive, and empowered workforce that takes pride in serving the people of Southeastern Pennsylvania.

Provide an Intuitive Experience

Our system is easy-to-use for all, regardless of familiarity, language, or ability, welcoming riders from across the world. We provide convenient services and the right information, at the right time, for a smooth and enjoyable journey.

Deliver a Seamless Transit Network

Our services work together, creating one unified, equitable network serving all types of trips, no matter where you are or what mode you choose. We anticipate changing needs and adapt services responsively to keep our region moving throughout the 21st century.

Our Mission

SEPTA moves the Southeastern Pennsylvania region forward by providing safe, reliable, and accessible mobility choices for everyone.

We support equity and enhance quality of life by connecting people with opportunity, catalyzing the economy, and sustaining our environment.

SEPTA Spirit

No matter which role our employees play in keeping the region moving forward, six values guide everything we do. We take pride in providing an essential service for millions across the Southeastern Pennsylvania region. We show up to work every day to keep the region moving by living out these qualities. They represent both who we are and who we aspire to be as an organization.

In every decision we make, safety is paramount. We are an industry leader in safety initiatives for both our employees and our riders because we are disciplined in our thoughts and our actions.

We grow, encourage, respect, and rely on diverse perspectives so we can better meet the needs of our community.

We listen to understand, not just to respond. We engage in open and honest conversations with each other, our riders, our communities, and our partners, and work together to deliver equitable, rider-focused solutions.

We meet challenges head-on and empower each other to create innovative and sustainable solutions. We are accountable for the outcome, even when something is beyond our control. We learn from each other and embrace new ways of doing things.

We work purposefully in pursuit of our vision and continually track our performance to make the most effective, efficient, and sustainable use of the resources we have available.

We strive to make things better today than they were yesterday in search of greatness. We reflect on our missteps, learn and adjust, and move forward because we are proud of the work that we do.

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Building a Lifestyle Transit Network

As part of our 12-year capital investment program, we’re making stations accessible, acquiring new vehicles, investing in communications, and upgrading services for our buses, Metro, and rail to deliver on our vision of easy to use, frequent, and integrated transit.

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