Develop a Proactive Organization
We are an agile and responsive organization that makes the most effective use of our resources. We invest in our people and work to build a diverse, inclusive, and empowered workforce that takes pride in serving the people of Southeastern Pennsylvania.
Continue Our Commitment to Safety
Even as we embrace a new strategic direction, the safety of our riders, employees, contractors, and residents across the region will continue to underpin all aspects of SEPTA. Our commitment to health and safety has been on full display since the start of the COVID-19 pandemic, and the incredible efforts of our frontline staff have demonstrated our ability to innovate and adapt while maintaining the safety of our riders amidst unprecedented circumstances.
Invest in and Empower Our People
Our employees possess the knowledge, passion, and commitment that move millions of people across our region. If we are to deliver on our vision for the future, we must support our workforce by providing all employees with the training they need to succeed in their jobs today and build skills for tomorrow. Armed with these skill sets, we must empower our employees to act on the opportunities they see every day to make SEPTA–and our region–better.
Foster an Inclusive Culture
If we aim to understand and meet the diverse needs of our riders, our staff must represent and reflect the diversity that makes Southeastern Pennsylvania such a dynamic region. As we seek to build a truly inclusive culture, we must also listen to our employees from across the organization to understand their experiences and recommendations.
Create Efficient Processes and Increase Accountability
SEPTA is facing a set of converging crises that demand new levels of internal efficiency and accountability so that we can maximize the resources we have and maintain service for our region for years to come. By leveraging new technologies, improving collaboration and coordination, and clarifying responsibilities across the organization, we will improve our internal operations, better serve our riders, and become a better partner to our suppliers and stakeholders.
Serve as a Platform for Partnerships
Our external partners and vendors provide services that are critical to SEPTA’s day-to-day operations. SEPTA will improve processes to be a good business partner and continue to emphasize working with small, minority, and woman-owned businesses so that more of our spending dollars support local communities and foster opportunities for historically disadvantaged groups. The Disadvantaged Business Enterprise (DBE) Program Office offers training, assistance, and resources to eligible businesses in an effort to expand the pool of qualified contractors.
Emphasize Sustainability
With a commitment to lessening our impact on the region’s environment, we launched our Sustainability Program more than ten years ago. We will build on the tremendous strides we have taken since then to reduce our reliance on fossil fuels and shrink SEPTA’s emissions. SEPTA has become a national leader in sustainability: procuring one of the largest fleets of battery electric buses in the country, launching innovative projects and partnerships to expand our access to renewable energy sources, and retrofitting facilities to increase energy efficiency.
Facilitate Data-Driven Decision-Making
As we roll out more services and tools underpinned by new technologies, we gain access to more and more data that can transform how we plan, operate, and maintain the SEPTA system to the benefit of our riders. In order for SEPTA to draw meaningful insights from all of our data, we need to have industry-leading systems that make data accessible for people across the organization and continue expanding our capabilities to manage, analyze, and communicate findings from the data.
