Vision and Goals
We are a region deeply rooted in our past, yet always reinventing ourselves and setting the course for a more thriving future. We are likewise proud of our past at SEPTA but must adapt our organization and our services to meet the changing needs of our riders, acting with urgency to ensure a resilient, prosperous, and equitable community for everyone. The future of Southeastern Pennsylvania depends upon it.
Our mission is clear but our challenges have never been more pressing. In 2021, many of the region’s assets that can power our recovery are at risk. SEPTA is facing a dire financial crisis. Revenue and ridership losses could force service reductions that would short-circuit the region’s economy. The combination of a public health and economic crisis have left many wondering what the future might hold for SEPTA.
As we face the immediate challenges of the COVID-19 pandemic and the capital funding shortfalls that prevent long term investments, our Strategic Plan will lead SEPTA during the next five years and through the region’s recovery.
Our vision for a stronger future steers us through our challenges and guides SEPTA – and the region – forward.
The Southeastern Pennsylvania region places transit at the core of a resilient, prosperous, and equitable community for everyone.
SEPTA is more than transit; it is the way we connect to each other.
SEPTA Forward is organized around three goals that work together to achieve our vision:
Develop a Proactive Organization
We are an agile and responsive organization that makes the most effective use of our resources. We invest in our people and work to build a diverse, inclusive, and empowered workforce that takes pride in serving the people of Southeastern Pennsylvania.
Provide an Intuitive Experience
Our system is easy-to-use for all, regardless of familiarity, language, or ability, welcoming riders from across the world. We provide convenient services and the right information, at the right time, for a smooth and enjoyable journey.
Deliver a Seamless Transit Network
Our services work together, creating one unified, equitable network serving all types of trips, no matter where you are or what mode you choose. We anticipate changing needs and adapt services responsively to keep our region moving throughout the 21st century.