SEPTA will transform our organization based on the lessons we have learned over the past year to support our region’s recovery and foster a resilient, prosperous, and equitable future. SEPTA Forward marks an important step to establish broad strategies that set a clear direction and priorities–but it is only the beginning.
Three overarching programs will help us build towards our vision:
Much broader input will be required to revamp our services completely and better connect people. That’s why we are launching a Comprehensive Bus Network Redesign (CBNR) with robust public engagement and, in short order, we’ll be launching similar initiatives to reimagine our Rail Transit and Regional Rail networks. These programs will enable us to implement the strategies identified in this plan in a coordinated fashion that builds toward a long-term vision of a unified lifestyle transit network that meets the needs of our region today and tomorrow.
We are organizing internal teams of staff from across SEPTA to build out specific initiatives that will see our vision and goals through to reality. These groups will take direction and priorities established by this plan and build out the specific initiatives—including projects, programs, policies, and process improvements—that will see our vision and goals through to reality.
Engaging with Our Employees
We are engaging with our employees through surveys and virtual town halls to gather ideas and refine strategic initiatives. This work is already underway, with the completion of an organization-wide survey that informed the development of this plan.
Listening to Our Riders
Our riders are at the center of everything we do at SEPTA. The best way for SEPTA to understand and respond to the unique needs of our region is to listen to our riders through more frequent surveys and outreach initiatives.
Collaborating with Our Partners
SEPTA cannot achieve this plan’s goals on our own. We are collaborating with our partners – both public and private – to ensure that they receive the necessary funding and resources to maximize the benefits for our entire region.